Gas station without pumps

2015 April 4

JanSport warranty not something to wait for

Filed under: Uncategorized — gasstationwithoutpumps @ 20:27
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As I reported in Testing JanSport warranty and JanSport warranty works, I got a replacement backpack from JanSport for a worn-out one that I sent in for warranty repair or replacement.  It took about a month, and the new pack was their closest current equivalent to the old one (not quite as well-designed for my needs, but ok).

In December, I found another worn-out JanSport pack in our hall closet—my wife, my son, and I all wear backpacks daily, sometimes with heavy loads of books or groceries, so we wear out packs fairly often.  So I sent it in for warranty repair also (the $5.32 shipping is less than the price of even a much lower-quality backpack). It took JanSport a month to email acknowledgment of receipt of the backpack, and another 10 weeks to send us a replacement pack (in black, rather than the original grey, but black is an acceptable color for us).

The replacement pack seems to be very similar in features and quality to the one it replaces, so my only complaint about JanSport’s warranty

JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We’ll fix it or if we can’t we’ll replace it or refund it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.  [http://www.jansport.com/shop/en/jansport-us/content/warranty]

is how very slow they are at following through on the promise.  It should not take them 3.5 months to recognize that a pack is worn out beyond repair and send a replacement.

2014 September 11

JanSport warranty works

Filed under: Uncategorized — gasstationwithoutpumps @ 18:35
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As I reported in Testing JanSport warranty, I sent my worn-out JanSport backpack in to their warranty service a month ago, as it was no longer usable (hole in the leather bottom, main zipper fails frequently, shoulder straps fraying where they join the body of the pack) to try out the JanSport warranty:

JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We’ll fix it or if we can’t we’ll replace it or refund it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.  [http://www.jansport.com/shop/en/jansport-us/content/warranty]

Shipping the pack to San Leandro, CA only cost me $5.32, which seemed like a better deal than $55 for a new backpack.  The replacement pack came today (as I expected, they figured it would be cheaper to replace rather than repair the pack), a month later than when I sent the old one in.

The new pack is a different color (they no longer make a brown pack), and they have gone cheap on some aspects of the design—the old pack had an organizer that held 4 or more pens and pencils, plus a checkbook or two.  The new one barely holds 3 pencils and credit card, and the material for the organizer seems flimsy.  They’ve added a new feature—a laptop sleeve that adds weight to the pack while not adding anything I find useful, just making the main compartment more cluttered. I’ll use this one for a while, but I’ll probably be looking for a pack that has a decent organizer, since that was the feature that drew me to the old JanSport pack, and they have abandoned the one feature that made it stand out from a bunch of similar packs.

So the new pack is not as useful for me as the old one was when it was new, but better than the worn-out pack.  At least the zipper works and the shoulder straps aren’t in danger of falling off. The JanSport warranty works, if you don’t mind that they no longer make their sturdy pack with a decent organizer.

2014 August 11

Testing JanSport warranty

Filed under: Uncategorized — gasstationwithoutpumps @ 22:42
Tags: , , , ,

I’ve had a JanSport backpack for a number of years, and it is beginning to fail rather badly (hole in the leather bottom, main zipper fails frequently, shoulder straps fraying where they join the body of the pack), but rather than throw it out and buy a new back pack as I first intended, I decided to try out the JanSport warranty:

JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We’ll fix it or if we can’t we’ll replace it or refund it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.  [http://www.jansport.com/shop/en/jansport-us/content/warranty]

I filled out the form, vacuumed out the pack (“State law requires that items be clean before being returned for repair or replacement.”), stuck it in a small box, and mailed it to them today.

In the process of sending it, I found that the USPS now provides a discount for packages if you buy the postage on-line rather than in person.  Shipping the pack to San Leandro, CA only cost me $5.32, which includes $50 insurance and free tracking (it should be there by tomorrow afternoon). The web site does cleverly push you towards their more expensive products (like flat-rate Priority Mail Express), but it is not hard to get the full range of options and find the cheap one.  For most packages the post office seems to have lower rates than the competitors. Though big companies can negotiate lower rates for exclusive contracts with UPS, FedEx, or DHL, people like me who ship one or two packages a year do much better sticking with the post office.

Since a comparable JanSport pack to the one I sent in costs about $55, I think that $5.32 to get the pack repaired or replaced is a good deal.  I suspect that they’ll replace it rather than repair it, since replacing the main zipper, patching or replacing the leather, and repairing the shoulder strap will probably come to far more labor cost than just replacing the whole pack, but I’d be happy to have a functional pack again whether it is new or a repair of the old one.  They don’t make the same color any more, but I let them know which of their current colors would be acceptable replacements, if the pack isn’t worth repairing.

I’ll see in a few weeks, whether the JanSport warranty really means anything.

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